OUR DIFFERENCE
OUR DIFFERENCE
Benn D
Residential Home Loan
with Nam Chau
"Nam has provided great assistance in the securing of my loan and continues to do so throughout the stages of development. These are fields I know very little about, but his great communication and prompt responses to all my queries have made this an easy-going process. I highly recommend him to anyone!"
October '20
Google Review
Kally P
Residential Home Loan
with Nam Chau
"Nam at Ascot Mortgage Group made the whole process from the first informal chat all the way through to settlement extremely smooth. Nam’s advice through email and phone calls was efficient and to the point, giving us clear information and direction on actions to be taken. Nam answered all question promptly and nothing seemed too much trouble, even after settlement when we had questions about the various charges in the settlement process.
Thank you so much for your excellent help and guidance, and we will definitely come back to you when we purchase our next property!"
October '20
Google Review
L P
Residential Home Loan
with Nam Chau
"Nam was fantastic through the entire process. He communicated with us constantly and helped us to understand the whole process and all of our options. He's always there to answer any and all of our questions. If you are looking for a broker, look no further."
October '20
Google Review
Our Process
Our Process
What can you expect when you meet with your mortgage broker?
At CKMG, we are here to make the process of finding your new home loan as simple and straightforward as possible. We help by comparing home loans, explaining and assisting with the overall process and negotiating rates on your behalf. We do not charge you a direct service fee, so our service to you is free!
What can you expect when you meet with your mortgage broker?
At CKMG, we are here to make the process of finding your new home loan as simple and straightforward as possible. We help by comparing home loans, explaining and assisting with the overall process and negotiating rates on your behalf. We do not charge you a direct service fee, so our service to you is free!
Meet & Greet
Location of your choice – our office, your favourite café or the comfort of your home.
Meet & Greet
Location of your choice – our office, your favourite café or the comfort of your home.
Needs Analysis
Understand your financial goals and options - Calculate your borrowing power and equity position.
Needs Analysis
Understand your financial goals and options - Calculate your borrowing power and equity position.
Proposal
Compare hundreds of home loans to find the right deal for you and present you with the most appropriate option.
Proposal
Compare hundreds of home loans to find the right deal for you and present you with the most appropriate option.
Next Steps
Lodging your application – your mortgage partners are available at all times to answer any questions you may have, so you’ll never feel alone!
Next Steps
Lodging your application – your mortgage partners are available at all times to answer any questions you may have, so you’ll never feel alone!
Ascot Mortgage Group are all about community.
So supporting our local clubs is one way we can help grow and strengthen our community. If you'd like to become a partner, please contact us at nam@ascotmortgage.com.au
Privacy Policy
Ascot Investment Management Pty Ltd ATF Ascot Investment Management Unit Trust
ABN 23 879 421 870
ACN 675 459 604
Effective Date: May 1, 2024
At Ascot Investment Management Pty Ltd ATF Ascot Investment Management Unit Trust and its affiliated entities ("we", "us", "our"), we prioritize your privacy. This policy outlines how we handle your personal information when you use our services through our website, email, and other communication channels (collectively, "Services").
Personal Information We Collect
To provide our Services, we may need to collect personal information from you. If you prefer to use a pseudonym or remain anonymous, it may limit our ability to effectively deliver our Services.
We may collect the following types of personal information:
-
Name
-
Mailing or street addresses
-
Email addresses
-
Telephone numbers
-
Birthdate
-
Business history
-
Educational history
-
References
-
Financial information
-
Bankruptcy and credit reporting information
-
Bank account and credit card details
-
Insurance-related information
-
Licensing information
-
Copies of photo identification (e.g., driver's license, passport)
-
Any other information you provide directly related to our Services
Purpose of Collecting Your Personal Information
We primarily collect your personal information to provide our Services and for marketing purposes. Additionally, we may use your information for related secondary purposes that you would reasonably expect. You can opt out of our marketing communications at any time by contacting us in writing.
Methods of Collecting Personal Information
We gather your personal information directly from you via:
-
Our website
-
Telephone, email, fax, SMS, or letter
-
Conversations with our representatives
-
Participation in competitions, promotions, or information requests
-
Contracts with us
-
Surveys or feedback
We may also obtain personal information from third parties, such as credit reporting agencies, government bodies, or your representatives like lawyers and accountants. If you provide someone else’s personal information, you must have their consent and ensure they are aware of this policy. We will notify the individual where reasonable.
If we receive unsolicited personal information, we will determine if it could have been collected through legitimate means. If not, we will destroy or de-identify the information if lawful and reasonable.
Use of Your Personal Information
We use your personal information to:
-
Promote and provide our Services
-
Complete transactions related to our Services
-
Conduct internal administrative, marketing, planning, product development, and research
-
Provide requested information, newsletters, or other communications
-
Enable participation in promotions, competitions, and surveys
Storage and Protection of Your Personal Information
We take reasonable steps to safeguard your personal information from misuse, loss, unauthorized access, modification, or disclosure. Access to electronic information is restricted to employees, contractors, and agents whose roles require it. Our computer systems are password-protected. If we no longer need your personal information, we will destroy or de-identify it.
Accessing and Correcting Your Personal Information
You may request a list of the personal information we hold about you at any time. We will provide this information within 30 days and may charge a small administrative fee. In certain cases, we may not be able to grant access, such as if it interferes with others' privacy or breaches confidentiality. We will explain the reasons for any refusal.
If you believe the information we hold is incorrect, incomplete, or inaccurate, you can request an amendment. If we do not agree, we will add a note to the information stating your disagreement.
Disclosure of Personal Information
We may disclose your personal information to our related bodies corporate, agents, approved lenders, service providers, property data service providers, and agents used in our business operations. We will only use and disclose your information for the purposes for which it was collected, such as:
-
Assisting with property sales or purchases
-
Determining qualification for a property, loan, or insurance product
-
Administrative purposes (e.g., data processing, mailing)
-
Updating referrers on the progress of a product sold to you (excluding sensitive information)
-
Providing other services you may require
Changes to This Policy
We may update this privacy policy to comply with new laws or codes of practice and to reflect any new products or services we offer.
Contact Us
For any requests or complaints regarding your personal information, please contact us at:
Ascot Investment Management Pty Ltd ATF Ascot Investment Management Unit Trust
44 Leveson Street
North Melbourne VIC 3051
Ph: 0401 307 711
Email: andy@ascotinvestment.com.au